All orders are shipped from our warehouse in Melbourne, Australia.
AUSTRALIAN CUSTOMERS
Our shipping carrier is Australia Post. Average delivery times for Parcel Post to metropolitan areas are:
- VIC (Metro): 2 - 4 business days
- NSW | QLD | SA | WA | TAS: 3 - 6 business days
- NT: 4 - 7 business days
- Regional areas may require additional time.
Express Post:
- VIC (Metro): 1 - 2 business days
- NSW | QLD | SA | WA | TAS: 1 - 2 business days
- NT: Not covered by the Express Post network.
- Regional areas may require additional time.
INTERNATIONAL CUSTOMERS
We ship internationally via Australia Post. Once your order arrives in the destination country, it will be transferred to the national postal service for final delivery.
Average delivery times:
- New Zealand: 7 - 12 business days
- United States: 5 - 7 business days
- Canada: 7 - 12 business days
- UK & Ireland: 7 - 12 business days
- Western Europe: 7 - 14 business days
- Rest of the World: 9 - 14 business days
Customs & Duties
International customers are responsible for any applicable customs fees, taxes, or import charges.
SHIPPING ESTIMATES & UPDATES
The initial shipping estimate provided by the postal carrier is a conservative estimate that considers average transit times along with potential delays, including processing, handling, sorting centers, customs clearance (for international shipments), and local distribution centers. However, deliveries often arrive sooner than estimated.
As your parcel moves through the postal network, the expected delivery date will update and become more accurate based on real-time tracking.
During peak postal volume periods, such as Christmas, deliveries may take longer than usual due to increased demand, limited carrier capacity, and potential service disruptions such as public holidays.
IMPORTANT DELIVERY INFORMATION
To ensure a smooth delivery experience, please provide a valid email address and mobile number when placing your order. This allows you to receive tracking updates via email and SMS, keeping you informed at every stage.
If you’re unavailable at the time of delivery, the postal carrier will typically provide instructions for redelivery or collection via email, SMS, or a notice left in your letterbox. Please follow these instructions promptly to avoid delivery issues.
If a parcel is returned to us due to an incorrect address or non-collection after a failed delivery attempt, we’re happy to arrange redelivery—however, a redelivery fee will apply. Please note that we’re unable to offer refunds in these situations.